The terms that govern our SEO, AEO, paid ads, web, hosting and video production services.
Last updated: July 2026.
TPR Media agrees to provide the SEO services outlined in the proposal sent to the Client by email. Services may include on-page and off-page SEO, keyword research, content optimisation, link building, technical SEO, Google Business Profile management and other tactics aimed at improving organic performance.
All SEO engagements are month-to-month. Either party may cancel by providing 30 days written notice by email to support@tpr.media. Notice is not effective until a written acknowledgement has been received from TPR Media. If TPR Media fails to acknowledge a cancellation notice within 5 business days of receipt, the notice is deemed acknowledged and the 30-day period commences from the date the original notice was sent.
One final invoice is generated at the start of the 30-day notice period and is due within 14 days. This covers the cost of resourcing and planning the wind-down of work. The Client remains liable for all fees accrued up to the effective date of cancellation.
SEO is a long-term process. No guarantee of specific rankings, traffic levels or business outcomes is made. Search engine algorithm updates, market conditions, competitor activity and other external factors are outside TPR Media's control and TPR Media accepts no liability for their impact. This no-guarantee position is the default for all SEO engagements.
Exception: Where the Client has explicitly engaged a Page 1 Guarantee or Pay on Performance product, and that product is confirmed in writing in the signed proposal, the specific guarantee terms set out in that proposal apply in place of this general clause. No guarantee applies unless it is expressly documented in the Client's proposal.
TPR Media has no control over search engine algorithms (Google, Bing and others) or how platforms choose to rank or display the Client's website. Algorithm updates or policy changes may affect rankings and TPR Media is not responsible for any such impact.
To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with SEO services — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees paid by the Client for the specific monthly invoice that directly gave rise to the claim. No refund or credit of any fees paid for services already rendered will be made in any circumstances.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data, loss of business opportunity or reputational damage, whether or not TPR Media has been advised of the possibility of such loss.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) incorrect, incomplete or misleading information provided by the Client; (b) the Client's breach of any provision of these terms; (c) the Client's content or intellectual property infringing the rights of any third party; (d) the Client's failure to comply with applicable laws or platform policies; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
TPR Media provides Ask Engine Optimisation (AEO) and AI Search services to help clients be cited and ranked within Large Language Models (LLMs) including ChatGPT, Gemini, Google AI Overviews, Grok, DeepSeek, Claude, Perplexity and similar platforms. Services are delivered in partnership with our specialist AEO agency using proprietary software, analytics and client dashboard reporting.
All AEO and AI Search engagements are month-to-month. Either party may cancel by providing 30 days written notice by email to support@tpr.media. Notice is not effective until a written acknowledgement has been received from TPR Media. If TPR Media fails to acknowledge a cancellation notice within 5 business days of receipt, the notice is deemed acknowledged and the 30-day period commences from the date the original notice was sent.
One final invoice is generated at the start of the 30-day notice period and is due within 14 days. This covers the cost of resourcing and planning the wind-down of work. The Client remains liable for all fees accrued up to the effective date of cancellation.
On commencement, target prompt phrases are mutually agreed by the Client and TPR Media. These prompts are set for the initial campaign term and cannot be changed. Additional prompts can be added for an additional monthly package fee. The identification and selection of initial prompts are charged at the equivalent monthly AEO package rate and are additional to any ongoing campaign fee.
Exception: Where the Client has explicitly engaged an LLM Citations Guarantee or Pay on Performance AI Search product, and that product is confirmed in writing in the signed proposal, the specific guarantee terms set out in that proposal apply in place of the general clauses above. No guarantee applies unless it is expressly documented in the Client's proposal.
To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with AEO and AI Search services — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees paid by the Client for the specific monthly invoice that directly gave rise to the claim. No refund or credit of any fees paid for services already rendered will be made in any circumstances.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data, loss of business opportunity or reputational damage, whether or not TPR Media has been advised of the possibility of such loss.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) incorrect, incomplete or misleading information provided by the Client; (b) the Client's breach of any provision of these terms; (c) the Client's content or intellectual property infringing the rights of any third party; (d) the Client's failure to comply with applicable laws or platform policies; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
TPR Media agrees to manage paid advertising campaigns across platforms including Google, Meta (Facebook and Instagram), LinkedIn, TikTok and similar platforms as outlined in the proposal sent to the Client by email. The Client authorises TPR Media to create, manage and optimise campaigns on their behalf.
All paid advertising engagements are month-to-month. Either party may cancel by providing 30 days written notice by email to support@tpr.media. Notice is not effective until a written acknowledgement has been received from TPR Media. If TPR Media fails to acknowledge a cancellation notice within 5 business days of receipt, the notice is deemed acknowledged and the 30-day period commences from the date the original notice was sent.
One final invoice is generated at the start of the 30-day notice period and is due within 14 days. This covers the cost of resourcing and planning the wind-down of work. The Client remains liable for all management fees accrued up to the effective date of cancellation.
TPR Media does not and cannot guarantee specific results such as increased sales, leads or conversions from paid advertising. Campaign outcomes depend on market conditions, customer preferences, seasonality, competition and other external factors beyond TPR Media's control. No warranty as to performance or outcome is given.
TPR Media has no control over the policies and decisions of advertising platforms including ad approval, placement, content policies and performance tracking. Exclusion, rejection or suspension of ads by any platform is outside TPR Media's control, and TPR Media will not be held responsible for such actions.
Paid advertising accounts are high-value targets for cybercriminals. Threat vectors relevant to account management include session-hijacking malware (including malicious or compromised browser extensions that steal authenticated session tokens), phishing attacks, credential theft and other forms of unauthorised access. These attacks can circumvent multi-factor authentication and established password controls because they exploit already-authenticated browser sessions rather than login credentials directly.
TPR Media takes reasonable security precautions when accessing client accounts, including the use of two-factor authentication on all access credentials and regular credential hygiene practices consistent with current industry standards. Notwithstanding these precautions, TPR Media expressly excludes all liability for any unauthorised access to a client's advertising account, any unauthorised ad spend charged to the client's nominated payment method, or any loss or damage of any kind resulting from session hijacking, malware, browser extension compromise, phishing or any other form of cyberattack or account takeover, whether or not TPR Media's devices or credentials were involved in the attack vector.
In the event of a suspected account compromise, TPR Media will use all reasonable endeavours to assist the Client in recovering access, securing the account, lodging platform support tickets and pursuing any available fund recovery processes. This assistance is included within the Client's ongoing management retainer and does not attract additional charges. The Client acknowledges, however, that the outcome of any fund recovery or account reinstatement is at the sole discretion of the relevant platform and that TPR Media makes no guarantee of recovery. TPR Media will not reimburse, offset or credit any amount charged by a platform as a result of account compromise.
To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with paid advertising services — whether in contract, tort (including negligence), statute or otherwise — is limited to the management fees paid by the Client for the specific monthly invoice that directly gave rise to the claim. No refund or credit of any fees paid for services already rendered will be made in any circumstances. Ad spend paid directly to platforms is the Client's own expenditure and is not recoverable from TPR Media under any circumstances.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data, loss of business opportunity or reputational damage, whether or not TPR Media has been advised of the possibility of such loss.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) incorrect, incomplete or misleading information or creative materials provided by the Client; (b) the Client's breach of any provision of these terms; (c) the Client's content or advertising copy infringing the rights of any third party or breaching any platform policy or Australian law; (d) ad account suspensions or penalties resulting from the Client's pre-existing account history or conduct; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
TPR Media builds websites on three main platforms. The phases, timelines and deliverables described in this section apply primarily to standard WordPress builds. Terms for Shopify, WooCommerce and larger or bespoke builds may vary and will be confirmed in the proposal and statement of work issued to the Client.
Timelines are contingent on the Client providing complete instructions and feedback in a timely manner. Delays caused by the Client extend the timeline accordingly.
We map the entire site wireframe before any development begins. Two rounds of look and feel changes are included. Additional changes may affect the project budget depending on their scope.
On sign-off of wireframes we design the remaining pages. One round of design changes is included. Additional changes are charged at $180 per hour (incl GST), billed in 30-minute blocks.
The final site is developed to match the approved designs. A secure preview link is provided for testing before the site goes live.
We fix any bugs and prepare the site for deployment. Sites are pushed live between Monday and Wednesday only. We require all key stakeholders to be available on go-live day.
On receipt of full payment, the Client owns the finished website code. Working files including design files, timelines and project files remain the intellectual property of TPR Media and are not provided. The Client may request the raw codebase be transferred to their own hosting environment on completion.
To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with a website development project — whether in contract, tort (including negligence), statute or otherwise — is limited to the total fees paid by the Client to TPR Media for that specific project.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data, loss of business opportunity or reputational damage. TPR Media accepts no responsibility for errors the Client does not detect at sign-off stage, nor for any loss or damage arising from changes requested by the Client after sign-off.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) incorrect, incomplete or misleading information or materials provided by the Client; (b) the Client's breach of any provision of these terms; (c) the Client's content or intellectual property infringing the rights of any third party; (d) the Client's use of the delivered website in a manner that violates any applicable law; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
TPR Media provides managed hosting, security monitoring, backups, patching and website maintenance services as outlined in the relevant plan. Services are activated upon receipt of payment.
Managed hosting and maintenance plans are month-to-month. Either party may cancel by providing 30 days written notice by email to support@tpr.media. Notice is not effective until a written acknowledgement has been received from TPR Media. If TPR Media fails to acknowledge a cancellation notice within 5 business days of receipt, the notice is deemed acknowledged and the 30-day period commences from the date the original notice was sent.
One final invoice is generated at the start of the 30-day notice period and is due within 14 days. This covers the cost of resourcing and planning the wind-down of services. Cancellation requests must be submitted at least 2 business days before the next billing cycle to avoid an additional charge.
Managed care plans include 2 hours of website updates per month. These hours cover standard operational updates such as text changes, new imagery, blog uploads, new service pages and contact detail updates. Update hours are allocated on the first day of each calendar month. Hours expire at the end of the month and do not accumulate or carry over.
Major structural redesigns, new custom web applications or development work outside the standard update scope are quoted and charged separately at $180 per hour (incl GST).
TPR Media hosts client sites on Australian or regional cloud infrastructure with WAF, CDN and daily off-site backups. TPR Media acts as a reseller and relies on upstream providers (data centres, domain registrars, SSL issuers) for core infrastructure. In the event of upstream outages or issues, the Client may be directed to those providers for resolution. TPR Media is not liable for service interruptions caused by upstream providers or factors outside its reasonable control.
TPR Media does not guarantee uninterrupted uptime or performance. To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with hosting or maintenance services — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees paid by the Client for the specific monthly invoice that directly gave rise to the claim. No refund or credit of any fees paid for services already rendered will be made in any circumstances.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data or loss of business opportunity arising from outages, downtime, data loss, security breaches or service interruptions, regardless of cause, including failures by upstream providers.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) the Client's failure to maintain secure passwords or keep CMS software and plugins updated; (b) the Client's breach of any provision of these terms; (c) the Client's content infringing the rights of any third party; (d) data loss or security breaches caused by the Client's own actions or omissions; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
TPR Media provides video pre-production, production and post-production services as agreed in the proposal. All work is performed on the basis that the Client has accepted these terms.
A booking is tentative until confirmed in writing. If no written confirmation is received within 24 hours of TPR Media's request, the date may be released.
Two rounds of amendments are included by default, unless a different number is agreed in writing. The Client must notify TPR Media of all proposed changes within 14 days of receiving each draft. Additional rounds of amendments beyond the agreed number are charged at the applicable post-production hourly rate.
We recommend consolidating all feedback into a single round rather than drip-feeding changes, as each round requires significant render and review time.
Raw footage, video files, audio files and edited works remain the property of TPR Media until full payment is received. Working files including Premiere Pro timelines, After Effects projects, Photoshop and Final Cut files are TPR Media intellectual property and are not supplied to the Client.
On receipt of full payment, the Client receives the final edited video in the agreed format. TPR Media reserves the right to use footage and final edits for its own promotional purposes unless a written alternative arrangement is agreed.
Raw footage is not provided to the Client unless agreed in writing. This will incur an additional charge. Storage options for raw footage are: 3 months free (up to 1 TB); 1 year at $199 per TB; 5 years at $895 per TB. Raw footage not retained under a storage arrangement will be deleted after the chosen period.
TPR Media will not be liable for any compensation whatsoever in the event of equipment failure, illness of personnel or any unforeseen event outside its reasonable control, including fire, flood, storm, accident, road closures, labour disputes, acts of any third party or public authority, epidemic or quarantine restrictions.
To the maximum extent permitted by law, TPR Media's total liability to the Client for any claim arising out of or in connection with video production services — whether in contract, tort (including negligence), statute or otherwise — is limited to the total fees paid by the Client to TPR Media for the specific project giving rise to the claim.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, loss of business opportunity or reputational damage, whether or not TPR Media has been advised of the possibility of such loss.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from or related to: (a) the content of the Client's video including any claims that the content is defamatory, misleading, deceptive or infringes third-party rights; (b) the Client's failure to obtain required venue permissions or rights clearances; (c) incorrect, incomplete or misleading information or materials provided by the Client; (d) the Client's breach of any provision of these terms; or (e) any act or omission of the Client or its representatives.
This agreement is governed by the laws of Queensland, Australia. Disputes are resolved in the courts of Queensland.
By making payment of an invoice, the Client acknowledges that they have read, understood and agreed to these terms and conditions. These terms apply to all services provided by The Peoples Republic QLD Pty Ltd trading as TPR Media (ABN 35 203 492 621).
Nothing in these terms excludes, restricts or modifies any right or remedy implied or imposed by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. To the extent TPR Media's liability cannot be excluded but can be limited by law, it is limited solely to re-supplying the relevant service — no monetary compensation or refund will be provided.
To the maximum extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or imposed by statute, custom or the general law that impose any liability or obligation on TPR Media are excluded. This includes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
For the purposes of these terms, services are deemed rendered once TPR Media has commenced planning, strategy, research, account management or implementation activities for the relevant billing period, regardless of whether all deliverables for that period have been completed. Commencement of any such activity in a billing period constitutes full performance for that period.
To the maximum extent permitted by law, TPR Media's total aggregate liability to the Client for all claims under or in connection with these terms and any services provided — whether in contract, tort (including negligence), statute or otherwise — is limited to the fees paid by the Client for the specific invoice or deliverable that directly gave rise to the claim. No refund or credit of any fees paid for services already rendered will be made in any circumstances.
Where both a service-specific limitation of liability and this General Terms limitation apply, the General Terms limitation prevails in any multi-service dispute. In a single-service dispute, the service-specific limitation applies. In no event does either limitation operate to increase TPR Media's liability beyond the fees paid for the specific invoice giving rise to the claim.
TPR Media excludes all liability for any loss or damage whatsoever, including direct, indirect, incidental, special, consequential or punitive loss, lost profits, lost revenue, lost data, loss of goodwill, loss of business opportunity or reputational damage, whether or not TPR Media has been advised of the possibility of such loss.
The Client agrees to indemnify, defend and hold harmless TPR Media and its employees, contractors, officers, directors and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs on a full indemnity basis) arising from or related to: (a) incorrect, incomplete or misleading information or materials provided by the Client; (b) the Client's breach of any provision of these terms; (c) the Client's content, materials or intellectual property infringing or allegedly infringing the rights of any third party; (d) the Client's failure to comply with applicable laws, regulations or platform policies; (e) any dispute or legal matter related to the Client's business, products or services; or (f) any act or omission of the Client or its employees, agents or contractors.
The Client guarantees that any text, graphics, photos, designs, trademarks or other materials provided to TPR Media are owned by the Client or that the Client has received permission from the rights holder to use them. TPR Media is not responsible for any infringement claims arising from materials provided by the Client.
TPR Media will adhere to all relevant data protection and privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. All personal information obtained as part of service delivery is handled in accordance with our Privacy Policy at tpr.media/privacy.
TPR Media reserves the right to amend these terms at any time. Clients will be given 7 days written notice of material changes. Continued use of services after the notice period constitutes acceptance of the revised terms.
The Client may not assign or transfer any rights or obligations under this agreement without the prior written consent of TPR Media. TPR Media may subcontract any services as it sees fit.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
These terms, together with any proposals, invoices or statements of work, constitute the entire agreement between TPR Media and the Client. Any modifications must be made in writing and agreed to by both parties.
Where TPR Media manages digital accounts on the Client's behalf — including but not limited to advertising accounts, analytics platforms, content management systems, social media accounts and any third-party platform — those accounts are subject to the prevailing cybersecurity threat landscape, which is outside TPR Media's control. Threat vectors include session-hijacking malware, malicious or compromised browser extensions, phishing, credential theft, and other forms of unauthorised access. Some of these attacks are specifically designed to bypass multi-factor authentication by stealing authenticated session tokens from infected devices.
TPR Media takes reasonable security precautions in the course of its work, including use of two-factor authentication and credential hygiene practices consistent with current industry standards. Notwithstanding these precautions, TPR Media expressly excludes all liability — to the fullest extent permitted by law — for any loss, damage or expense of any kind arising from or in connection with: (a) unauthorised access to any account managed by TPR Media; (b) any unauthorised transactions, spend, charges or billing events on any payment method linked to a managed account; (c) data loss or exposure resulting from account compromise; or (d) any other harm arising from session hijacking, malware, ransomware, phishing, browser extension compromise or any other cyberattack or security incident, regardless of whether TPR Media's own systems, devices or credentials were involved in or contributed to the attack vector.
Where a cybersecurity incident affects an account managed by TPR Media, TPR Media will use all reasonable endeavours to assist the Client in recovering access, securing the account, lodging platform support tickets and pursuing any available fund recovery processes. This assistance is included within the Client's ongoing management retainer and does not attract additional charges. The outcome of any fund recovery or account reinstatement remains at the sole discretion of the relevant platform and TPR Media makes no guarantee of recovery.
The Client is solely responsible for the security of any device, browser or operating environment from which the Client or the Client's personnel access any shared account. This includes maintaining current operating system and browser software, removing unverified or unused browser extensions, and applying appropriate endpoint security controls. The Client agrees to hold TPR Media harmless from and against all claims, losses, liabilities, costs and expenses arising from any cybersecurity incident affecting accounts managed under these terms.
TPR Media is not liable for any delay or failure in performing services caused by events outside its reasonable control, including but not limited to acts of God, natural disaster, fire, flood, storm, epidemic, pandemic, government action or restriction, power failure, internet outage, telecommunications failure, third-party platform outage or policy change, labour dispute, or any other cause beyond TPR Media's reasonable control. TPR Media will notify the Client of such an event as soon as practicable, and service obligations will be suspended for the duration. Fees continue to accrue during any force majeure period for which TPR Media's team remains on standby.
Before commencing any legal proceedings, the party alleging a dispute must give the other party written notice identifying the nature of the dispute. Within 10 business days of that notice, both parties must meet — in person or by video call — and attempt to resolve the dispute in good faith. If the dispute is not resolved within 20 business days of the notice, either party may refer it to mediation before a mediator agreed by the parties, or failing agreement, appointed by the Queensland Law Society. The costs of mediation are shared equally. Only if mediation fails or is refused may either party commence court proceedings.
These terms are governed by the laws of Queensland, Australia. Any disputes not resolved through the dispute resolution process above will be determined by the courts of Queensland.
See also our Privacy Policy.